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Glaire163

Patreon financing campaing

18 posts in this topic

Quick question....I've signed up to participate in financing thru Patreon, got billed last month (10.99$ or so package), should receive 3k gems monthly but didnt receive anything yet ?

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Hello, Glaire.

Thank you for writing to us. I was trying to reach you on Patreon about that. I need your in-game information to send you everything.

Can you remind me your PlayerID and the region?

Thank you for supporting us :)

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I am pleased to support, here's the info : 

- Id: 51872

- Region: North America

 

Let me know if theres any issue,

 

Thankfully,

 

-Glaire163x

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I want to personally thank you Glaire163 for being our very first patron on Patreon! Your support is very much appreciated. We will work hard to make sure that your continued support is worth the investment! In light of this situation we decided to make a mention in the Patreon's description alerting players to leave their Player ID and Server region to prevent problems in the future. So I would like to thank you for bringing this issue to our attention as well! Pavel will notify you when your rewards have been sent, this issue should be resolved shortly. Thank you again for being a loyal player and supporter of the game!

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Awards

Its my pleasure to help such a nice game ! great work from developpers !

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I did receive a mail....with a ''0 gems'' amount in it

was at 520 gems, still at 520 gems

I tried to exit game and log back in, still at 520

 

 

Edited by Glaire163
more info

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Hold on, we'll double check. I'm sorry for that.

 

Was there a badge in it?

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now I got it :) thanks alot :)

 

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Helloguys,

 

Was wondering if the same issue happenned again ? Not sure I got anything after monthly payment at beginning of the month.

we can go private messages for more talk

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22 hours ago, Glaire163 said:

Helloguys,

 

Was wondering if the same issue happenned again ? Not sure I got anything after monthly payment at beginning of the month.

we can go private messages for more talk

Sorry. We have send you in-game mail :/

We need to automate this process somehow.

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Thanks I got it. Keeping an history for both you guys and us users would be helpful, we talked together in october, fixed it easily,

I dont know about november since its pretty far,

But I knew for sure that I didnt have anything in december.

Anyway, a mail tracking system for these might be a must.

 

Anyway you can see if it has been done in november ?

First payment was in mid october so I've been waiting for gems around that date, but found out 2 days ago that the following bill dates were rather at beginning of month in november and december, no problem at all with that tho

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11 hours ago, Glaire163 said:

Thanks I got it. Keeping an history for both you guys and us users would be helpful, we talked together in october, fixed it easily,

I dont know about november since its pretty far,

But I knew for sure that I didnt have anything in december.

Anyway, a mail tracking system for these might be a must.

 

Anyway you can see if it has been done in november ?

First payment was in mid october so I've been waiting for gems around that date, but found out 2 days ago that the following bill dates were rather at beginning of month in november and december, no problem at all with that tho

I'll check it after the holidays 9_9

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Looks like we have send rewards for each month. For January we will send by the end of January.

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Thanks alot ! HAve a good day !

 

 

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any other way to support? i can't with patreon it requires cc or debit which unfortunately i don't have, its enough for ppl like me to support by buying some gems ingame? 

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On 3/24/2018 at 10:52 AM, chancho said:

any other way to support? i can't with patreon it requires cc or debit which unfortunately i don't have, its enough for ppl like me to support by buying some gems ingame? 

Well it's definitely a perfect way. You can also support us by inviting your friends to the game or bringing up discussions, here, on forum, regarding things you think need changes from, let's say, game design prospective.

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