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zen

Connection Error (from 2/3/18 update)

17 posts in this topic

Good evening.

I'm having a huge problem to connect the game ,since last update on Friday 2/3/18

We were playing when the update started,so it took us off game. when I tried login 3 hours later,the issue started.

Developers suggested to try from another platform. so I tried from facebook gameroom. It's giving me 2 options,login with existing account or start play from scratch.

I tried the 'login option and nothing happened,still cant get in. I was sceptic to press 'play from scratch ' cuz this option might get me loose all the progress I have on the game since I started,so I didn't click that.

A friend suggested to try uninstalling and reinstalling from Steam,see if it fixes errors Which I Did ..and the problem remains the same.

I cant get through from another platform or client version(we also tried)

I'm waiting for your respond and help,so we can fix it asap.

 

 

error.jpg

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Lets hope they can help fix it for you so you can start playing again :D

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Could you tracert it?

 

1) Open command line.

2) Write: tracert api.unnyworld.net

3) Past here the result.

Should be something like this:

 

tracert.png

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Good evening @Suvitruf when it reaches 17, it disappears

UnnyHog.jpg

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Interesting. Looks like the problem on our datacenter side. I'll ask them about it.

But could you tell, where are you living exactly? Country and city. Also, it would be great if you tell us your network provider name)

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still keeps disappears,must capture the screenshot tho

hog2.jpg

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sure. Greece / Athens and network provider name: Vodafon

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Thanks, I'll message here about the result.

Sorry for this )=

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Nice! thanks for trying to help zen get it sorted out, People on EU been missing her presence. They all been waiting for her to get back in the game for almost a week now :D

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It's ok ) I just hope it's able to be fixed. I'll wait your response Thank you very much.

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:D Team spirit.

 

  I've already created ticket to our domain hoster about it. I hope, they will help with this issue.

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@zen could you also do tracert eu-west-api.unnyworld.net?

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Posted (edited)

hmmm...this looks bad. do you need me to doublecheck @Suvitruf?

 

hog3.jpg

Edited by zen

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double check)

 

hog4.jpg

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I wanna Thank you for resolving my connection issue @Suvitruf I'm back to the game )) 

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